Reference

How We Handle Your Account Information

We collect and process the information you share when opening an account, depositing through bKash, Nagad or Rocket, and playing our casino games and sports markets.

Account & wallet dataTransaction recordsDevice & access logsYour control options

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What This Policy Covers

L999 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you register with L999, we ask for your mobile number, name and preferred currency so we can verify your identity and link your bKash, Nagad or Rocket wallet to your account. Each deposit or withdrawal generates a transaction record that includes the payment method, amount,

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timestamp and wallet reference number; we store these to reconcile payments, prevent duplicate credits and meet regulatory record-keeping obligations where they apply. We also log your device type, IP address, browser details and session timestamps to secure your account against unauthorized access and to help our
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support team troubleshoot any login or game-loading issues you report. If you contact support through live chat or email, we keep copies of those conversations so the next agent can pick up context without asking you to repeat everything. We do not sell or rent your
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personal information to third parties for their marketing purposes. Access to player data inside L999 is restricted to the finance, customer-support and compliance teams who need it to do their jobs, and all staff sign confidentiality agreements. We use cookies and similar tracking technologies to remember
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your language preference, keep you logged in across sessions, and measure which game categories get the most clicks so we can improve the lobby layout. You can disable non-essential cookies through your browser settings, though some features like saved preferences and seamless page navigation may stop
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working if you do. Our servers and payment processors use encryption to protect data in transit and at rest, but no internet transmission is completely secure; we recommend using a strong password and enabling any two-factor authentication options we offer. This policy applies to residents and
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visitors of regions where L999 services are available under local law; if online gaming is restricted in your jurisdiction, you should not create an account or place real-money bets. We may update this policy from time to time to reflect new features, legal requirements or operational
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changes; when we do, we will post the revised version on this page and update the effective date at the bottom, and if the changes materially affect how we use your data we will notify you by email or account message before they take effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA SAFEGUARDS

How We Protect Your Information

We built L999 around Bangladesh mobile-wallet habits, so every part of our data-handling reflects the speed and familiarity you expect from bKash, Nagad and Rocket payments. Below are the technical and operational measures we use to keep your account secure, your transactions private, and your choices respected throughout your time on the platform.

Encryption & Secure Connections All pages on L999 run over HTTPS, which encrypts data between your device and our servers so no one can intercept your login credentials, wallet details or betting activity in transit; payment API calls to bKash, Nagad and Rocket gateways also use encryption and tokenization to ensure your wallet PIN never reaches our database.

Access Controls & Staff Training Only finance, support and compliance staff have permission to view player account details, and each access event is logged with a timestamp and reason; all team members complete data-protection training and sign confidentiality agreements so your information stays internal and is used solely for account operations, dispute resolution and regulatory compliance.

Retention & Deletion We keep transaction records and account logs for as long as required by financial regulations or until you request deletion, whichever is longer; once the retention period expires and no active disputes or compliance holds remain, we erase personal identifiers from archived records or delete them entirely, depending on the data type and legal obligation.

Your Control & Consent You can update your email address, mobile number and communication preferences in account settings at any time; withdraw marketing consent by clicking the unsubscribe link in any promotional message; request a full copy of your data, correction of inaccurate information, or account closure and data deletion by contacting support through live chat or email.

PRIVACY QUESTIONS

Contact Us About Your Data

If you want to know what information we hold about you, request a correction, ask us to delete your account data, or withdraw consent for certain processing activities, reach out through any of the channels below. Our support team will verify your identity and respond within a reasonable timeframe, usually within a few business days depending on the complexity of your request.

Team online

Live Chat

Open the chat widget in the bottom corner of any page and tell the agent you have a privacy or data question; they can pull up your account details, confirm what information we store, and log formal requests for access, correction or deletion on your behalf.

Email Support

Send your data request or privacy question to our support email address from the email linked to your L999 account so we can verify ownership; include your account username and a clear description of what you need, and we will respond with next steps or the requested information.

Account Settings

Log in and navigate to the privacy or data-management section under account settings to review the personal information we have on file, update your mobile number or email address, adjust communication preferences, or download a copy of your transaction history and account activity logs.

Privacy Policy Questions

We collect your mobile number, full name, date of birth, preferred currency, and the wallet details you provide for bKash, Nagad or Rocket deposits so we can verify your identity, process payments and comply with age and anti-fraud requirements in supported regions.

Transaction logs help us reconcile deposits and withdrawals, prevent duplicate credits, and resolve payment disputes; gameplay data shows us which slots, live tables and sports markets you visit so we can improve lobby layout, recommend similar games, and detect unusual betting patterns that may indicate account compromise.

We share transaction details with bKash, Nagad and Rocket payment processors to complete deposits and withdrawals, and we may disclose account records to regulators or law enforcement if required by legal process, but we do not sell or rent your personal data to marketers or data brokers.

We retain transaction records and account logs for the period required by financial regulations or until you request deletion, whichever is longer; once that period ends and no compliance holds remain, we erase personal identifiers or delete the records entirely depending on data type and legal obligation.

Yes, log in and go to account settings to download your transaction history and activity logs, or contact support via live chat or email to request a full data export; we will verify your identity and send the file within a few business days.

Contact our support team through live chat or email, confirm your identity, and request account closure and data deletion; we will close your account, withdraw any remaining balance to your registered wallet, and erase your personal information once regulatory retention periods expire and no disputes are pending.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How We Handle Your Account Information

How We Protect Your Information

Contact Us About Your Data

Live Chat

Email Support

Account Settings

Privacy Policy Questions

01 What personal information does L999 collect when I open an account?

02 How does L999 use my transaction and gameplay data?

03 Does L999 share my information with third parties?

04 How long does L999 keep my account data after I stop playing?

05 Can I request a copy of the data L999 holds about me?

06 How do I delete my L999 account and remove my personal information?

Privacy Policy

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